{"id":480626,"date":"2023-08-14T04:46:21","date_gmt":"2023-08-14T04:46:21","guid":{"rendered":"https:\/\/besv.eu\/warranty-policy\/"},"modified":"2023-09-05T09:49:13","modified_gmt":"2023-09-05T09:49:13","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/besv.eu\/de\/warranty-policy\/","title":{"rendered":"Warranty policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">BESV END USER LIMITED<br>WARRANTY \u2013 ELECTRIC BICYCLE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">BESV, a brand of&nbsp;<a href=\"https:\/\/www.darfon.com.tw\/\">Darfon<\/a>&nbsp;Innovation Corp., warrants its electric bicycles (\u201cProduct\u201d)<br>to be free of defects in material and workmanship under normal consumer use during the warranty period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Product carries the following warranty periods starting from the date or purchase (parts and labor only):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Frame \u2013 Two (2) years or (Five (5) years after completing the warranty registration. <br>\u2022 Battery \u2013 Two (2) years or (Three (3) years after completing the warranty registration. |<br>Or 300 full loading cycles at no less than 80% capacity (whichever occurs first). <br>\u2022 Other electric components (controller, HMI, motor) \u2013 Two (2) years<br>\u2022 Non-consumables: front fork with shock absorber, saddle, seat post, shift lever,<br>front derailleur, rear derailleur, main shaft, front\/rear hub (excluding free hubs),<br>handle bar, brakes mechanism, front fender, rear fender, pedals\u2013 One (1) year<br>\u2022 All remaining components are not covered by this warranty<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This warranty is null and void if BESV determines that the product has been altered or tampered with in any way. This warranty does not cover problems or damage resulting from:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Accident, collision, fall, neglect or misuse (i.e. jumps\/stunts or use on<br>inappropriate terrain)<br>\u2022 Normal wear and tear<br>\u2022 Unauthorized product modification or installation of components not compatible with the Product<br>\u2022 Improper operation\/maintenance not in accordance with product instructions<br>\u2022 Unsuitable cleaning tools, such as high-pressure cleaners<br>\u2022 The weather or acts of nature (i.e. flood, lightning or earthquake)<br>\u2022 War, vandalism or theft<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">THIS WARRANTY DOES NOT COVER:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Cosmetic damage or corrosion<br>\u2022 Non-BESV parts\/components<br>\u2022 BESV products used in commercial lending\/hiring<br>\u2022 BESV products in which the factory-applied frame number has been altered or removed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BESV will, at its option, use new or refurbished parts\/components to repair the Product, or Product of the same or functionally equivalent model. Any replacement parts\/components or product will be warranted for the remainder of the original warranty period or for any additional period of time that may be applicable in your jurisdiction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">HOW TO OBTAIN WARRANTY SUPPORT<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">PLEASE TAKE THE FOLLOWING STEPS FOR<br>IN-WARRANTY CLAIMS:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. Please bring your Product and provide the following information to a BESV authorized dealer:<br>a. Copy of the original receipt<br>b. Warranty card and\/or frame number<br>2. BESV authorized dealer will complete the proper documentation and report your warranty claim, and, if necessary, will remove, clean and send in any parts that require further inspection to validate your warranty claim.<br>3. Once the warranty claim has been verified, your BESV dealer will be supplied with the appropriate parts for repair or proceed with the replacement.<br>4.\u00a0<a href=\"https:\/\/besv.eu\/dealers\">Your BESV dealer<\/a>\u00a0will use its best efforts to service Product. Your BESV dealer will contact you to pick up the Product upon completion of the service.<br>5. You are responsible to bring the Product in for service and pick up the Product upon completion at your own cost and risk.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">SEVERABILITY CLAUSE<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the event any of the paragraphs of this warranty policy shall be held invalid by a law, statue, act, rule, regulation or decision by a competent authority in any States, the remainder of this warranty shall in no way be affected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">LIMITATION OF LIABILITY<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IN NO EVENT SHALL BESV BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO, LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY BESV PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some jurisdictions do not allow the exclusion or limitation of incidental, consequential, or other damages, so the above limitations may not apply to you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">DURATION OF IMPLIED<br>WARRANTIES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">THIS WARRANTY CONTAINS THE SOLE WARRANTY OF BESV. THERE ARE NO OTHER<br>WARRANTIES, EXPRESSED OR, EXCEPT AS REQUIRED BY LAW, IMPLIED,INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BESV END USER LIMITEDWARRANTY \u2013 ELECTRIC BICYCLE BESV, a brand of&nbsp;Darfon&nbsp;Innovation Corp., warrants its electric bicycles (\u201cProduct\u201d)to be free of defects in material and workmanship under normal consumer use during the warranty period. The Product carries the following warranty periods starting from the date or purchase (parts and labor only): \u2022 Frame \u2013 Two (2)&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-480626","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/pages\/480626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/comments?post=480626"}],"version-history":[{"count":0,"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/pages\/480626\/revisions"}],"wp:attachment":[{"href":"https:\/\/besv.eu\/de\/wp-json\/wp\/v2\/media?parent=480626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}